Written by Neelesh Kripalani, CTO, Clover Infotech
Technology is always reinventing a better future and that’s what makes it so exciting. Predicting trends in the Information Technology (IT) industry is not easy as the landscape is constantly changing. Recent trends in computing have played a fundamental role in the growth of the industry and have spurred wider adoption across the world.
The last decade has seen disruptive technological advances that we would not have imagined before. Artificial intelligence, intelligent process automation, deep learning, etc. shaped the decade and transformed the industry into what we see today. Gartner predicted the trends to watch in 2022, which will make the trends of the past decade obsolete. Let’s look at 5 major trends that will prove to be disruptive in 2022:
Decision intelligence (ID)
Decision making fuels organizational growth and is linked to its strategic goals. Decision-making teams and leaders often create siled decisions, which sometimes do not meet these goals. Decisional intelligence (DI) solves the problem of siled decision islands and brings them together. DI is a process that helps leaders in their decision-making process with company goals as the big picture. It relies on business intelligence and data to set those goals and map decisions accordingly.
Data has become an imperative for most organizations to improve their business and customer experience. Data is an organization’s most valuable asset, and the demand for skilled data and analytics resources has increased dramatically. Integrated data, also known as Data Fabric by Gartner, will be the next big trend. It is a flexible and resilient data integration process between platforms and its users to simplify the organization’s data infrastructure and create a scalable architecture. This reduces the overall integration challenges and subsequent technical debt faced by organizations.
An extension of the already popular RPA process automation tool, hyper-automation is a process of quickly identifying and automating as many business processes as possible. It enables the organization to reduce manual workloads and optimize business processes. It is also seen as the first step in a company’s digital transformation journey. It leverages tools like Robotic Process Automation, AI and ML to automate processes faster.
Remote business first
After the pandemic, remote workplaces saw an exponential increase in adoption. Traditional brick and mortar offices have moved to hybrid and virtual workplaces with a virtual delivery model. This will lead to frictionless customer experiences with limitless commitments. Organizations can create a workforce that is dispersed across the globe and expand their global customer footprint.
Total experience (TX)
TX combines customer experience, employee experience, and multi-experience to create seamless management of enterprise-wide experiences across platforms and systems. It combines multiple stakeholders such as end users, business users and employees to accelerate business growth. TX is the engine of customer and employee satisfaction, loyalty and advocacy.
The upcoming technological trends will shape the global IT landscape. It will allow new entrants to transform quickly and keep pace with the big guys. These disruptive technologies will level the playing field and allow and encourage more businesses to launch and compete. They will also play a vital role in the digital transformation journey of organizations and will soon create a world of digitally driven businesses.
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